Ask About a Product Warranty or Repair in Portuguese — Practice

Describe what stopped working and when

At an electronics or appliance counter, explain the symptom you observed and when it began. Use parou de funcionar (stopped working), não está carregando (is not charging), and aparece uma mensagem de erro (an error message appears). Let a technician identify the cause.

Bring the purchase receipt or product details if you have them, and ask which service desk handles the next step. Warranty coverage, repair options, and time frames depend on the product and provider, so ask the responsible company to explain the terms that apply.

Ask who handles the warranty and repair estimate

Garantia means warranty, assistência técnica means technical service, and orçamento is an estimate. Ask whether the store can check the warranty or whether you need to contact the manufacturer or an authorized service center.

Before approving a paid repair, ask what the estimate covers and whether the technician will contact you if the cost changes. Keep the written service record so you can review the model, reported issue, and agreed next step.

Remember: Describe observable symptoms, ask who handles the warranty, and confirm the repair estimate and next step with the responsible service provider.

Check your understanding

Choose the English meaning of each Portuguese example. Answer before looking back at the tables. These questions check the written examples in this guide; they are not a listening or proficiency test.

Recall the Portuguese, then say it

Read the English prompt and say a Portuguese version before opening the answer. The answer shows the example from the lesson; other natural translations may also work. Compare the meaning and the situation rather than counting a different word as automatically wrong.

1. The device stopped working yesterday.

   Show a Portuguese answer

   O aparelho parou de funcionar ontem.

2. The phone isn’t charging.

   Show a Portuguese answer

   O celular não está carregando.

3. This error message appears on the screen.

   Show a Portuguese answer

   Aparece esta mensagem de erro na tela.

4. Is this product still under warranty?

   Show a Portuguese answer

   Este produto ainda está na garantia?

5. Do I need to speak with technical service?

   Show a Portuguese answer

   Preciso falar com a assistência técnica?

6. Could you give me an estimate before the repair?

   Show a Portuguese answer

   Pode me passar um orçamento antes do conserto?

Make the phrase useful to you

Choose one example you could actually use. Say it once from memory, then change one detail that fits your life, such as the person, place, time, or object. Check whether your change also needs a different verb form, article, or adjective ending. If it does, compare it with the pattern in the explanation.

Describe observable symptoms, ask who handles the warranty, and confirm the repair estimate and next step with the responsible service provider.

Return to two prompts tomorrow without opening the answers first. If a phrase still feels difficult, shorten it to a useful chunk and build the complete sentence again.

Sources and your next lesson

This I Speak Portuguese practice guide builds on our Ask About a Product Warranty or Repair in Portuguese lesson on Real Life Portuguese, with written recall tasks and additional speaking practice. The explanations and examples are teaching material; the practice questions are exercises, not a transcript of a recording.

To add Brazilian audio to your routine, choose a lesson in the Real Life Portuguese app. The app offers its own lessons and practice; this page does not imply that every example here has an app recording.